Exchanges or returns

Since each product is individually manufactured according to customer specifications , we cannot offer returns or refunds – unless our quality management confirms the cancellation in exceptional cases.

Please note:
Cancellation is no longer possible after 10 hours .

You can find further details in our cancellation policy .

If you are dissatisfied with your product, please contact us by email.
Please be sure to include your order number and attach a photo of the item .
Our team then checks whether a complaint can be accepted.